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Upcoming Workshops ...
Customer Service Fundamentals - Friday, March 19
Learn the skills to make customers feel welcome, use and remember names, master the art of conversation, and communicate effectively to understand the needs and wants of your customer. More info...
Choices: An Introduction to Interviewing and Counselling Skills - March 25 & 26
This 2-day lively and interactive workshop will appeal to professionals in many fields who seek improved outcomes of client interviews and counselling. Participants will learn and practice skills to implement immediately on the job. Based on his books in this field, Bob Shebib will combine theoretical with the practical, emphasizing a range of choices for interviewing and counselling, rather than presenting rules and recipes.
Bob Shebib is an author, professor and seasoned veteran in the field of counselling. His workshop will include topics such as counselling and interviewing basics, intervention, empowerment and motivational techniques. More info...
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